Return Policy

Ensuring your satisfaction is our utmost priority. We understand that returning a product can be a source of stress for customers, which is why we're dedicated to assisting you in making the right choice from the start. Our skilled sales associates are readily available to guide you in selecting the perfect product tailored to your needs and application. We encourage you to leverage our expertise before making a purchase.

Should a return become necessary, your sales associate will facilitate the process. To initiate a return, please contact us via phone or email using the information provided on our Contact Us page. The policies and procedures for obtaining a return authorization may vary depending on the reason for return. Please refer below for further details.

Defective Products: The majority of our products come with a one-year parts and labor warranty. For specific warranty details, please refer to the product literature or consult with one of our product experts. If your product is found to be defective upon arrival, please notify our customer care team within 24 hours of receiving the goods. If you discover a defect after this period, please contact our customer care team for further assistance. Depending on the circumstances, a service call or submission of photos may be necessary under the factory warranty.

Damaged Products: We kindly ask you to thoroughly inspect all merchandise delivered by our dedicated delivery teams. In the event of damage noticed after their departure, please contact our customer care team immediately. You may be asked to provide photos of the damaged product. We will arrange for a technician to visit your home at no additional cost to you, or our delivery team will exchange the merchandise. If you choose to pick up merchandise and find it damaged after leaving our facility, please inform us promptly. Again, photos of the damaged product may be required, and we will arrange for a technician to visit your home at no extra charge. If an exchange is offered, you may opt to pay for delivery or exchange the product in your vehicle. For further information, please contact us via phone or email, details of which can be found on our Contact Us page.

Stock Furniture/Exchange: Payment is required in full for all in-stock items. If you find yourself dissatisfied with your purchase of in-stock furniture, you must notify us within 24 hours of delivery or pickup to arrange a return, if applicable. Please note that the delivery fee will not be refunded. This return policy excludes mattresses, special orders, clearance, or as-is merchandise.

Upon return, all items will undergo inspection. A restocking fee will be applied, starting at 25% of the purchase price, for any items returned in less than satisfactory condition.

Refunds will be processed based on the price of the item minus the delivery charge once the item is returned to Jimmy's Home Furnishings Warehouse. Special order merchandise is not eligible for return or exchange. However, in the case of damage or defect, please contact our customer care team for assistance.

By placing a completed order with our company, the customer agrees to abide by the terms and conditions outlined above. Additionally, the customer authorizes their credit card company to adhere to these terms.

Shipping / Delivery Policy

Rest assured, your items will be shipped out as promptly as possible from the date of purchase. For special orders, please anticipate a longer delivery time. You will receive notification once the item has been received in our warehouse.